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Bob and Anita D.
My wife and I wanted to take a moment to extend our deepest appreciation and gratitude to Thomas and Justin - and the entire team at Cascade Hasson Sotheby's International Realty - on the sale of our home in Happy Valley, Oregon.
From what we understand, the $5.68 million outcome was a record transaction for a home on the East side of the city. Well done to everyone!!
As my late business partner General Colin Powell used to say: "Getting the victory is all about the people". Well, we can honestly say that this outcome truly was "all about the people". Thomas and Justin worked tirelessly in packaging and representing our award winning home. They went above and beyond the call of duty. They did things that we never dreamed that two guys would do to help us complete the transaction. They rolled up their sleeves and dusted (if there was dusting that needed to be done). They rolled up their pant legs if snow needed to be shoveled - from the massive circular driveway. They pulled on a rain coat if the pool cover or fountains or gutters needed attention. They even tightened their belts to cover the 15,000 sq. ft. of carpet with vacuum cleaners when needed. And, they even climbed the ladder to replace multiple LED lights across the homes 285 canned light spectrum. And, the part that blew us away was when they repaired a section of the ceiling in one of the homes closets. They literally patched, repaired and painted part of the ceiling because it needed to be done......
And, when they 'got it done' - on a whiplash seven day all cash close cycle - guess who could be found at our house boxing up and carrying wine bottles out out of the wine cave. Guess who could be found meticulously bubble wrapping paintings and personal artifacts. Guess who could be found delivering champagne to the new home owners... It was Thomas and Justin.
We could go on and on and on....
Suffice to say, we were not only happy, we were amazed by your teams commitment. Having built one of Oregon's larger businesses, I've seen a lot of employees in action. I can honestly say that you have two of the finest and hardest working professionals that I've ever experienced. They are priceless to your firm and we felt compelled to tell you how happy we were with these two professionals!!!
I don't know if your firm(s) ever do employee of the year honors - and or recognition. If so, we hereby nominate Thomas and Justin for the 2024 Customer Appreciation Award. Moreover, we nominate them for Sotheby's Employee(s) of the Year Award. And, we wish to extend to them MVP status at Presidents Club (if you have that?).
Thank you again for the AMAZING service that your firm(s) provided to our family.
With deepest respect, appreciation and gratitude.
Bob and Anita D.
Eric M.
Justin helped us buy a house in one of the toughest buying climates agents have ever seen. Despite low inventories, soaring prices and multiple bidders, we were able to buy a brand new house for UNDER asking price. Some of the reasons we enjoyed working with Justin so much:
1) Attention to detail. Every single piece of paperwork we signed or submitted was carefully analyzed for accuracy. It gave us a ton of confidence.
2) Quick to reply. Justin replied to every inquiry we had, day or night, in very short order. He knew that time could be of the essence when trying to make an offer and was available early in the AM and well into the evening.
3) Willingness to show several houses. It took us months to find a house and Justin showed us tons of homes...during the week, Saturdays, Sunday, evenings, etc. He never balked or complained and we looked at like 40 houses!!!
4) He learned what we wanted and really took our needs into account. His service felt very personalized and made us feel like VIPs.
5) He didn't stop working once the offer was accepted. Justin worked diligently with the selling agent and the inspection crew to make sure repairs were made before we moved in.
He also did HIS OWN INSPECTION REPORT and made several observations that the inspection team missed. Overall, we were THRILLED with the level of service we received. I can not imagine having a more thorough, thoughtful and clever person to navigate the home buying process. We will absolutely use Justin again and would recommend him to everyone!
Eric M.
Jody R.
In 2021, my husband and I decided to sell our home. We contacted Justin. Justin was great to work with! Due to issues discovered during a buyer's inspection of our home, we opted to pull our home off the market in Fall 2021 until we'd resolved said issues. Justin stuck with us.
All those issues were finally taken care of in 2022! Our home sold quickly and Justin helped keep us on track along the way. He was a pleasure to work with!
Jody R.
Justin L.
Justin guided me through my first home purchase. Although there were a ton of inspections, he made the process seem smooth and organized.
He even helped uncover a typo in the appraisal report that would have created some confusion. Ultimately, I got the home I wanted at a good price along with a credit towards closing costs. He has a personable and conscientious attitude, and he did a great job.